Privacy Policy

Effective date: August 31, 2026

VeloFlow AI ("VeloFlow," "we," "us") provides an AI-powered voice receptionist and lead/appointment notification platform to independent auto repair shops and used car dealerships ("Client Businesses"). This policy explains what information we collect when a Client Business's customers ("Callers") interact with our system by phone, and what we do with it.

Information We Collect

• Call and voice data: When a Caller calls a phone number operated by VeloFlow on behalf of a Client Business, we collect the Caller's phone number, call audio, and an automated transcript of the conversation.
• Contact and request details: Information the Caller provides during the call, such as their name, the reason for calling, vehicle information, and requested appointment times.
• Booking and messaging data: If a Caller requests an appointment or callback, we collect the details needed to fulfill that request and to send SMS or email confirmations to the Caller and to the relevant Client Business.

How We Use Information

We use this information solely to operate the service: routing calls, answering Caller questions, scheduling and confirming appointments, notifying Client Businesses of new leads or bookings, and sending transactional SMS/email confirmations tied directly to a Caller's own call or request. We do not use this information for advertising, and we do not sell or rent Caller information to third parties.

How We Share Information

Information collected during a call is shared with the specific Client Business the Caller contacted, since that business needs it to provide the service the Caller requested (e.g., an auto repair appointment). We also share information with the infrastructure providers that power the platform (voice processing, workflow automation, calendar, and messaging providers) strictly as needed to deliver the service, under their own standard confidentiality and security terms.

SMS and Voice Messaging

By calling a VeloFlow-operated number or providing a phone number during a call, a Caller consents to receive transactional SMS and/or a callback related to that specific inquiry (e.g., appointment confirmations, lead follow-up). We do not send marketing messages. Message and data rates may apply. Reply STOP to any SMS to opt out of further texts; reply HELP for assistance.

Data Retention

We retain call and booking records for as long as reasonably necessary to provide the service and to support the Client Business's own recordkeeping obligations, after which records are deleted or de-identified.

Your Choices

Callers may ask a Client Business directly to remove their contact information from that business's records, or contact us at the email below with any privacy request.

Contact

Questions about this policy: j.maldonado0826@gmail.com

This policy is provided as a general description of our data practices and is not legal advice. It is reviewed periodically and may be updated.